One of the most pressing questions I get from prospective clients is about how to respond to a negative review on Google Places. Today I wish to give you 6 successful business ideas on the best way to respond appropriately to a review that you don't like.
Opinions vary on the energy or aftereffect of bad reviews with some suggesting that 1 in 3 decide to accomplish business with you predicated on reviews, while others say the percentage is significantly higher. Buy Google Reviews In either case, the business enterprise owner or general manager must look closely at the internet reviews they're getting or sit and wonder why we're not getting more customers.
Successful Business Ideas - Dealing With Negative Reviews
So let's feel the successful business ideas I have for you on coping with reviews.
1) First, I'd tell be nice. There's no downside to treating an unhappy customer with unusual kindness. The main words you are able to say (or write in this case) is "I recognize that something we've done has upset you" ;.This phrase will communicate clearly that you care about your web visitors feelings.
2) Don't take the comments personally or respond to them personally. They're commenting about their experience with your company, so seek to address the knowledge they'd and move on. Also remember that after you reply, you're post is public and anyone can see it.
My third of 6 successful business ideas because it relates to Google Places reviews is:
3) Understand that feedback is helpful. If you didn't get notified of a bad experience it'd be hard to recognize areas to boost your business's interaction with customers. If you've made changes or improvements predicated on negative feedback, allow the reviewer (and everyone else who reads it know).
4) Keep your reply short and to the point. The reviewer wants to understand they've been heard. Future clients need to know you're listening and engaging with paying customers. You don't need a lot of words for that message ahead through.
5) Thank people for taking time and energy to review. If they're posting about an excellent experience, thank them for sharing. If the review is negative, thank them for bringing it to your attention to help you address and resolve the problem.
And the last of my 6 successful business ideas is...
6) Be considered a friend. Remember that individuals do business with people they know, like and trust. Google Places reviews is powerful in the manner it enables you to befriend your customers. Try this well and they'll be described as a friend and customer for years to come.
